Faith Based Fashion

• How to reach us:
• Our customer service team is available via email at contact@faithnotfear.com

Please note that our normal hours for our customer service team are Monday-

Friday 9AM – 5PM PT.

Standard Return/Exchange policy:

Faith Not Fear offers FREE exchanges within 30 days of ordering, if you are not 100% satisfied with your purchase. Items must be accompanied by the original Faith Not Fear packing slip.

Exchanges: Your selected exchange items will be shipped to you once we receive your

return package.

Refunds: Refunds will be issued to the original payment form once your returned

items arrive at our warehouse and are inspected. It can take an additional 3-5

days for your refund to post after we process it depending on your financial

institution.

Fine print: Damaged items due to washing, wearing and/or user error such as rips, snags,

drawstring issues, etc is NOT covered under warranty. Defective items such as arrives with blemish, defect in seams, holes, noticeable issues MUST be reported to us (help@faithnotfear.com) with a picture of the issue within 24 hours of the package being delivered. This is a STRICT policy - any defects reported

after this date will not be approved. All sale items are final sale. No refunds or exchanges will be accepted.

What if I was on vacation and didn’t have time to return within 30 days?

We do not accept returns if the order is older than 30 days.

What if you are out of my size and I need to do an exchange?

We do apologize. You can sign up to be notified when the product will be available again. In the meantime, you can request a refund rather than an exchange at this time.

How long does it take to get my refund?

Once the product has arrived in our warehouse, please allow 5-7 business days for a refund to be issued. Once the refund has been issued, it will appear back to the original form of payment within 2-3 business days depending on the payment method.

How long does it take to get approved for my return/exchange?

Generally, you will have a response right away. If not, please allow up to 24 hours. DO NOT submit multiple requests, this will delay your process. Return shipping labels may take up to 24hours to be sent to you depending on the carrier. Please be patient. Provided shipping labels expire within 3 days and after they expire. Once the label has expired the customer is then responsible for return shipping charges.